Terms and conditions
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The user accepts the following terms and conditions as soon as they use the services offered by Wood Roots online.
The terms and conditions apply for every purchase on www.woodrootsdesign.com
Wood Roots has the right to change the content of the present terms and conditions at any moment and without justification.
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Definitions
1.1 Contract parties
The seller Wood Roots is a company under the french law for “micro-entreprise”.
The buyer/user/customer is the person making an order for a product sold on the website www.woodrootsdesign.com
1.2 Company details
Wood Roots EI
Siret : 915114185 R.C.S. Mulhouse
Phone : +33 7 68 03 86 96
Email : woodroots.info@gmail.com
2. Acceptance of the terms and conditions
The terms and conditions are considered accepted without restrictions or reserve from the moment the customer has filled an order accompanied by a payment. The confirmation of order is worth as the full acceptance of the terms and conditions.
The terms and conditions are accessible at any time by the customer through the link “Terms and Conditions” on the website www.woodrootsdesign.com
Wood Roots reserves the rights to modify the present terms and conditions, which take effect from the moment they are published on the website www.woodrootsdesign.com
The present terms and conditions only apply on the products sold on the website, and may differ from the products sold through other distribution channels (direct sales, events).
3. The products
3.1 Products information
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The present website acts as a general presentation of the products sold by the company Wood Roots.
The information about the products and their characteristics correspond to their definition at the moment they are put online or as the website is updated; they have an informational value and cannot be considered as contractual of the services offered by Wood Roots. Errors may occur.
The products are described in the most detailed way possible. Photographies, graphics and dimensions of the products are non-contractual.
3.2 Production approach
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All the products sold on www.woodrootsdesign.com are made by hand in our workshop. Each object is unique. Materials and wood treatment products are rigorously chosen for their aspect and quality.
3.3 Particularities of wood products
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Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.
We advise you to keep the product in consistent, stable conditions to minimise the affects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product.
3.4 Particularities of reclaimed materials products
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Reclaimed timber products do not suit everybody. They come with characterful flaws which many people love but some do not. Although every care is taken to process and treat the wood as best we can, these flaws can include bowing, cupping and gaps appearing over time. You may find that gaps will appear (or sometimes come and go) depending on the atmosphere of your home. This is not a fault, it is the wood reacting to the environment by swelling and contracting according to differing moisture and heat over time.
Reclaimed timber is a natural product and may contain certain aged characteristics including but not limited to colour variation, nails and nail holes, saw marks, dents, scratches, mortise holes, insect holes, staining, tapering, etc.
Reclaimed wood dimensions will not necessarily be as exact as using brand new timber, therefore the dimensions on the finished product can vary slightly.
Appearances of reclaimed wood can also vary from board to board even when sourced at the same time from the same venue. Our imagery and samples are used to demonstrate the general style and quality of the products but the end product will ultimately differ.
Although every effort is made to protect and seal the wood on our products, wood will inevitably continue to move in tune with the environment. You can help minimise this movement by keeping the products at as stable an environment (temperature, moisture) as is possible.
4. Prices
4.1 Prices policy
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The prices are in Euros and do not include VAT. Wood Roots is a “micro-entreprise” and is not subject to VAT according to the ’Article 293 B du Code des Impôts”.
The prices shown on the website are final and non negotiable. The prices may be modified by the seller, as they need to stay in line with possible material, labour and charges costs fluctuations.
Wood Roots is entitled to respect the prices advertised at the moment the order, while stocks last.
4.2 External fees
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The prices advertised do not include postage and delivery fees, which are calculated and added when the order is completed.
Possible extra fees may incur, such as tax and border control fees for international orders, which are payable by the customer at reception, according to local law and rules.
5. Order procedure
5.1 Means of ordering
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The customer has the possibility to order and pay directly on the website www.woodrootsdesign.com.
For custom orders, the customer will be informed of the specifics and payment possibilities after estimation of the project.
5.2 Seller’s commitments
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Wood Roots commits to communicate the following information to the customer for every order :
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Product characteristics
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Price
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Delivery/postage charges or other possible fees, as needed
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Estimated delivery delays
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Informations relative to the company Wood Roots and contact details
The customer has the possibility to order a product present on the online catalogue on www.woodrootsdesign.com while stocks last. The seller commits to communicate any possible changes or unavailability in the shortest delays to the customer.
5.3 Conditions of order confirmation
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For an order to be confirmed, the customer accepts the terms and conditions and commits to communicate their delivery address, as well as making full payment.
The sale is considered confirmed after the confirmation has been sent by Wood Roots to the customer by email and after receiving full payment to Wood Roots. An order is proof of acceptance by the customer of the prices and descriptions of the product, as given by Wood Roots.
In the case of a payment issue, or an invalid address or any other problem relative to the customer account, Wood Roots reserves the right to refuse or suspend the order, until the problem is solved.
For any request regarding an order, the customer has the possibility to contact Wood Roots by phone or email during our opening hours : Monday to Friday 9h to 17h.
5.4 Product unavailability
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In the case of the unavailability of a product, Wood Roots commits to inform the customer in the shortest delays. An alternative product of same value may be offered. Otherwise, the customer has the possibility to cancel their order and get a full reimbursement off their purchase within 15 days.
5.5 Products usage
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All orders on Wood Roots are for personal use by the customers and the products are not to be sold elsewhere.
For any company who may wish to sell our products as part of their collection, please contact us so we can create a “reseller/partner” contract with adapted terms and conditions.
6. Transaction, payment and invoice
6.1 Payment options
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All orders imply full payment of the price advertised and agreed.
Full payment can be made on the day of the purchase by card with Stripe.
6.2 Proof of transaction
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Wood Roots keeps information proof of all transactions being made on the website, which are considered proof of payment and communication between parties. The archives are safely kept and bills can be shown as a reliable proof of purchase.
6.3 Payment delays
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In the case of a payment by card using Stripe, the customer account will be instantly debited of the full amount as soon as the order is completed on the website.
In case of a late or refused payment, the customer will have to contact Wood Roots in order to find an alternative payment option. Wood Roots reserves the rights to refuse or suspend an order or its delivery in case of an issue wth payment.
Wood Roots reserves the right to refuse a new order from a customer with whom payments issues have occurred in the past or still under way.
6.4 Payment information
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During the order procedure, the customer will have to provide necessary information (marked by a * on the form) in order for Wood Roots to properly process the order.
The customer will have to indicate clear delivery information (access code, apartment number, etc..)
6.5 Invoice
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The order receipt received by email doesn’t constitute an invoice. The invoice will be enclosed in the package, along with the product. An additional copy of the invoice can be sent by email or post, as per customer request.
7. Delivery, transport
7.1 Delivery options and delays (mainland France)
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The products bought on www.woodrootsdesign.com will be shipped within 10 working days of the purchase and payment (mainland France). In case of an extended delivery delay, the customer will be notified by email.
Custom orders will be delivered within the agreed time decided by the customer and Wood Roots at the time of order, and after reception of the payment. In case of unexpected delay in the production, the customer will be notified by email.
Delivery delays are approximate. Possibilities of late deliveries cannot be a reason for reimbursement or indemnities.
Depending on the delivery option chosen, the customer has the possibility to track the delivery of its package (La Poste, UPS, Mondial Relay…)
7.2 Delivery options and delays (French overseas territories and international)
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Delays and delivery options for french overseas territories and other countries will be communicated to the customer on a case-by-case basis.
For deliveries outside of mainland France, the customer commits to pay any additional taxes or custom duties that may be applicable to the import of goods from another country, depending on local law and rules.
7.3 Delivery information
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The products will be shipped to the address given by the customer at the time of order. The customer is responsible for the accuracy of these informations
The billing address may be different from the delivery address, and this should be specified at the time of order.
7.4 Reception and verification of the goods
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In case of absence of the customer on the day of delivery they will be notified by the transporter, of the place and delays to pick up their items.
Wood Roots cannot be held responsible for any delays or damages occurring during the transport. The customer commits to verify the content of the package in front of the delivery person, when they receive and accept it, or should emit a handwritten and signed note of package refusal, indicating the reason (package damaged, wet package, etc…). If the delivery person refuses to stay while the customer checks the good condition of the goods, the customer should write on the note “the delivery person didn’t want to stay”.
The refusal delivery paper should be sent by tracked post )lettre recommandée AR) to the transporter, and a copy should be sent to Wood Roots.
In case of delivery by the national Post services (La Poste), the same precautions apply. Any complaint communicated after the delays will be rejected by the transporter.
7.5 Delivery charges
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Delivery charges are at customer’s expense. They’ll be informed of the amount of delivery charges at the moment of purchase. Products will be sent via La Poste Colissimo or Mondial Relay, charges therefore depend on those services. Delivery charges may differ according to the expedition address (France, overseas territories, other countries).
7.6 Large items and special orders
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Some large articles may require specific transport and therefore cannot be purchased using usual platforms. In this case, different delivery possibilities may be discussed directly between the customer and Wood Roots.
Are considered extreme circumstances affecting the seller’s capacity to commit to the products delivery : war, strikes, fire, accidents..
7.7 Local delivery
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In the case of the customer living in close proximity to the workshop or a place of distribution of our products (events, partner business), the customer has the possibility to inform Wood Roots in order to buy their products straight at the workshop or get local delivery, therefore avoiding delivery charges. In this case, the customer can contact Wood Roots directly by phone or email so the request can be studied and an appropriate date and place of delivery agreed upon. The payment will be made directly to Wood Roots, without going through the online payment platform on this website.
7.8 Packaging
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In the purpose of reducing our impact on the environment and in order to make sustainable choices in our activities. our environmental policies apply in the packaging choices for the delivery of our products. We choose to use, as much as possible, sustainable packaging of a size that’s adapted to its content, made of mostly repurposed materials and packaging (which may contain the names of other companies).
8. Returns policy
8.1 Delays and conditions of return
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According to the Code de la consommation, the customer enjoys a delay of 14 days after reception of the product o change their mind and return it, in perfect condition and in its original packaging. Any product that has been used, damaged or incomplete will not be accepted as a return.
Before returning any product, the customer must contact Wood Roots, either by phone or email. In the case of a return without prior contact, the product may not be reimbursed. The return of the product shall only be done through tracked post.
Products must be returned in perfect condition so they can be put back on sale, and should be accompanied by their invoice, and should be either packaged in their original packaging, or in an adapted packaging that insures the protection of the goods during transport.
8.2 Conditions of reimbursement.
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In the case of a return in the respect of the conditions and delays described above, the customer is entitled to the reimbursed of their full purchase and delivery fees. The charges incuring from the return expedition are at the customer’s charge.
The reimbursement will be done by bank transfer or check within 14 days after reception of the product by Wood Roots. It is also possible for the customer to be offered a “gift card” of the same value to use on the website.
9. Privacy and data protection
9.1 Personal data protection
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According to the “loi informatique et liberté du 6 janvier 1978 relative à l'informatique, aux fichiers et aux libertés”, Wood Roots’ customers are entitled to rights to access, change and delete their personal data held by www.woodrootsdesign.com
The website commits that the collection of their personal data is done in the respect of their privacy, according to the law. The information communicated to Wood Roots, like those given when you register to make a purchase, are strictly confidential and held exclusively by Wood Roots.
Users and customers must give certain personal information in order to register on the website and uses the services. The email provided may be used by Wood Roots to communicate on different informations and deal with the customer account maintenance.
9.2 Users rights
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Users are entitled to access their personal data concerning them. In this case, prior to the delivery of this data, the website is entitled to ask for a proof of identity.
If the data held by the website are not accurate, the users are entitled to ask for their modification.
Users may ask for the removal of their data, according to the privacy and personal data protection laws.
Users may ask Wood Roots to limit how their personal data is used, according to the hypothesis decided by the RGPD.
Users may obstruct their data being used, according to the hypothesis decided by the RGPD.
Users may request for their information to be given to them in order to give them to a new website.
Despite all the protective measures being put in place to protect users and their data, Wood Roots would like to note that they cannot fully guarantee the security of the usage and storage of the users personal data online.
9.3 Cookies
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The users are informed that during their visits on the website, cookies may be used and set automatically on their browser. A cookie is an element that tracks and records information relative to the user’s navigation on the website, that do not allow to identify them. The user has the possibility to deactivate the cookies through their software settings.
Data collected from users may be used to improve and participate to the maintenance and functionalities of the website, and the maintenance of a secured environment.
Uses are as follows : access and usage of the website by the user ; services and functionalities optimisation ; prevention of fraud and malware ; adaptation of commercial information and activities according to the users preferences ; services and advertising personalisation depending on the navigation history, according to the user’s preferences ; verification and authentication of data communicated by the user.
9.4 Sharing data with third parties
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Personal data may be shared with third parties in these particular cases :
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payment services : the website uses external payment platforms and banking platforms with which it has established a contract of use. By using the payment services on the present website, the user allows the transfer of their details to the banking platforms allowing this service
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if the law is requesting it, Wood Roots may share data in order to give proof against the company and to comply with legal and administrative procedures.
10. Intellectual property and copyright
10.1 Intellectual property of contents
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The domain name, company name and website www.woodrootsdesign.com are all the exclusive property of the company Wood Roots. The website contents (text, images, design) are the property of Wood Roots.
It is forbidden to copy or sell any printed or electronic version of its content without our approval, according to the Copyrights and Intellectual Property Law.
The present terms and conditions are proof of the users agreement to the right of intellectual property and copyright of Wood Roots, and a commitment to respect them.
The content of the website may be used by users for private purposes ; any commercial use is forbidden.
10.2 Links
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The implementation of a hypertext link to the present website requires a prior authorisation written by Wood Roots. If you would like to create a hyperlink to our website, please contact us by email.
Wood Roots may not be held responsible for any websites or hypertext links to the present website.
11. Dispute and jurisdiction
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The present contract applies within the French Law. Wood Roots may not be held responsible for any damage of any nature, that may result from misuse of the products sold on the website.
In case of a potential complaint, and after the research of an amicable agreement, the french court Tribunal de commerce de… is in charge of the legal dispute.
12. Contract language
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The present terms and conditions are written in french and english. Only the french version may be used in case of a dispute.
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